Have had this product for about 6 months when it started having problems. Keep in mind I live alone and used this mop about once a month.
This mop is *** and would discourage anyone from purchasing from Shark. The mop will heat up but will only release steam through the seams and spray water out of the base. When I called about the product they told me to put a pipe cleaner down the hole on the bottom of the unit to see if it were a clog, that obviously did not work.
When I called again they told me it sounded like it had an internal problem and the only fix they would offer is for me to buy a new product through their company but it would not include a warranty like it would if purchased in a retail store.
Bad product and Bad business practices. Hope no one falls for the false commercial promises.
Monetary Loss: $70.