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1.8

Shark customer service is based out of Canada.

There service is horrible and the people are rude

i have a brand new shark ionrv750 that hasnt worked for 2/3 months i have it. PUrchased it because of ripped rotator cuff so that i didnt have to sweep, never again will i buy something from these people, they do the i cant hear you, we must have abad connection.

There is no consistency with policy or procedure and after 6people, whom all have heard my phone number, and so write really nasty things, and then someone was dumb enough to tell me what was written about me, Including Rubin, the floor manager, who didnt help, only argued, and claimed he had no information about my acct only to get another low level cust service if you want to call it that person, to not only troubleshoot, but then give me a lesson in respect after i took issue with sending my 400.00 vaccuum out with no agreement in writing they were supposedly going to replace it with a brand new one, no time frame, no emails proving that what they claimed they were going to do was going to happen and he had me delete the history of the product off of my phone so there was no proof that the errors happened. I didnt realize that he was going to do that, i thought he was going to try to re pair it with my phone essentially giving back my history but tells me after the fact that the history is no longer avalable once you remove it, there by destroying proof of *** product

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

Euro Pro Operating Cons: Disrespectful.

Location: 16300 Fern Ave, Chino, CA 91708, USA

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