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I am writing to inform and see if anything can be done to rectify a wrong !!! On 10/9 I ordered the shark ninja power vac being advertised on tv. I called and ordered on the payment plan the customer service rep read the order back to confirm and all was a go !!! To...
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#937102
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Purchased a wonderful Shark Vacuum in 2004 for which replacement bags were available only from Shark. Purchased last set of bags in 2010. Called today to get more only to be told that they were discontinued in 2005. Common courtesy would demand that I should have...
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#767167
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I used my slow cooker to cook some pork chops. when I removed the ceramic insert I noticed the inside had some of the drippings in the bottom. I looked at the bottom of the crock pot(glass insert) I saw a crack in it. There it goes in the trash. I am very...
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1.0
#747324
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Shark Vacuum Review

Euro Pro Operating
#817906
1.4
Steam vac broke before the end of third use. Handle is like straw. Pro pet model vacuum is impossible to clean and loses suction before 60 hours of use.
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Euro Pro Steam Mop Glider Review

Euro Pro Operating
#755867
Not happy that you dont have a replacement glider for my older steam mop. And no shipping refund for the incorrect glider. Have a lot a shark products. No, not happy.
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EuroPro EP965 Steam Cleaner And Steam Iron Combo Review

Euro Pro Operating
#723614
4.1
In 2004 I boughtEuro- pro steam cleaner with iron model #EP965 I loved this iron so much but about 2 month ago it would not work any more. I was so sad. Tried to find another one but nobody makes them any more! Help I loved this iron!!!!
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Positive Experience Review

Euro Pro Operating
#657722
4.8
I had an excellent time getting my problem solved with customer service. My ninja prep had come with a damaged spindle but the customer service representative handled it like a pro. She took time to understand what my problem was sent me a replacement and emailed me the tracking information. The do stand behind thier products
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My Shark Vaccum that you sold me on line is making a horrible noise and when I called 1-800-798-7398 and spoke to Anna a supervisor because the original rep. who answered was not at all helpful with my concerns. I was sold this machine and the shampoo machine under...
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#667996
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Euro Pro Operating - Terrible and unreliable product. Worst customer service
Euro Pro Operating - Terrible and unreliable product. Worst customer service
Bought my 1st Shark vacuum beginning of last year. Lasted for about 6 months. Gave it benefit of the doubt thinking It was just my "luck" and got a 2nd more expensive one. It's been 9 months and "surprise"! It doesn't work anymore. I called and they sent a replacement...
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1.0
I didn't like
  • Unreliable
  • Will not even last a year
  • Euro pro puts money before people
#665227
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I bought a Shark Navigator and it worked well for 2 1/2 months. Then the roller brush stopped rolling. I called Euro Pro and the diagnosed the problem over the phone and sent me a replacement part. The vacuum still didn't work. They gave me only two options under...
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I didn't like
  • Do not honor warranty
#652509
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I called Euro Pro to troubleshoot pocket steamer problem. Customer service representative for steamers was very helpful. I ordered a new one with a discount . Very nice. But I mentioned I was not happy with professional rotator vacuum nv50131. She then said she...
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Anonymous
Anonymous

This company is just awful . Customer service rep's lied and I talked to about 10 different reps...they all repeat the same lie. They have told me they were sending out my vac...

#637778
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I had a recall part. They assured me that the minute my return part was scanned into Fed Ex they would ship my replacement part. (I would not be without my vacuum for more then 3 days) ALL ***!!!!! That was on April 30th 2015. I am still waiting for my part. After...
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I didn't like
  • Customer service
#635257
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My wife bought one of their products and it broke in less than a year. I tried to find the piece on line, I tried to find a data sheet that shows the parts to no avail. I called their service department and was told I would have to have it shipped to their factory for...
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#608626
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I phoned your company today because the right handle fill off my crockpot when I went to move it. Thank God it just was only a couple inches from the counter or it would have scalded me with the hot chowder inside it. Upon inspection my husband and I noticed the other...
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Anonymous
Anonymous

Same thing just happened to me

I didn't like
  • Customer service
#600761
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