Euro Pro Operating Complaints and Reviews

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Euro Pro Operating
Main address: 21 Lawrence Paquette Industrial Dr. 12919 Champlain NY
1-800-798-7395, ,
  • 43 complaints
  • $5.6K claimed losses
  • $131 average
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  • Aug 27
  • Appliances and Electronics
  • Tv Commercial
  • 34

On Aug 20 your TV commercial came on and I decided to call because I like the additional prep that was supposed to be free but was told that it was ship separately for an additional 29.95 so I said never mind. Your rep call me back and offer me the prep bonus and the mega kitchen with no tax and no shipping fee so took the offer I got the mega kitchen but not the prep attachments. When I call... Read more

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  • Aug 08
  • Appliances and Electronics
  • Unit Replacement
  • 29

This unit put food where I did not know there were places, on 08/01/2014. I called CS#800-798-7398, spoke with Jeromy, he was to have placed an order to replace my unit. He did not follow through with the order. I was to have received it on Wednesday the 6th. On 08/08/2014 called CS, spoke with Stephani, she ordered a replacement, however, would not give me an order number. Called back and spoke... Read more

Was this review helpful? 1 0


  • Aug 07
  • Appliances and Electronics
  • Baytown, Texas
  • Kitchen System Return
  • 38

Bought the Ninja Kitchen System from Euro-pro based on their infomercial. They promise a 60 day money back guarantee. If your not fully satisfied within the first 60 days they will give you a full refund and even pay for your shipping. What they forget to mention is this does not include the shipping cost that they charge to ship the merchandise. The merchandise came in several boxes and amounted... Read more

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  • Jul 28
  • Appliances and Electronics
  • San Antonio, Texas
  • Sewing Machine
  • 27

Why would you sell a sewing machine that is supposed to be a embroidery machine and have it only embroider little patterns? Even momograms are small! And to top it off, I can't find any parts, even needles or bobbins that fit it! You would think such a big company would have them everywhere. Based on these reviews, I'll never buy anything from Shark again! I had the same problem with a... Read more

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  • Jul 28
  • Appliances and Electronics
  • Indianapolis, Indiana
  • Ninja 700
  • 20

Purchase a Ninja 700 less than a year ago,wife anniversary work great for a while not working completely about day ago burning smell ,smoke from unit,call customer service ,they are the worse ,no concern what so ever about the customer, disrespectful ,unprofessional ,mention to them I would like the unit replaced,was told I would have to pay for shipping,this unit is less that a year old why... Read more

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  • Jun 09
  • Appliances and Electronics
  • Jackson, Tennessee
  • Deep Fryer
  • 19

I was cooking fish and the plug caught fire i was scared to death. I loved my deep fryer and now I don't have one. Please help me. I did not know that I had to have a hundred words or more. The plug was smoking really bad so I unplugged it and, part of the plug stayed inside of the cooker side, and part of it on the plug itself. I took pictures if you need too see them. I do not have your e mail... Read more

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  • Jun 03
  • Appliances and Electronics
  • Georgetown, Indiana
  • Broken Oven
  • 41

I have a year old oven and the control knob broke. I learned from the internet that this is very common and the company will supply replacements at N/C upon request. So far I have not found a number to call with that request. The knob is recessed which makes it much more difficult to find a replacement. euro-pro 6 Toaster Oven Broken knob problem, euro-pro 6 Toaster Oven Broken knob problem,... Read more

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  • May 19
  • Appliances and Electronics
  • Germantown, Maryland
  • Battery Replacement
  • 32

I just got off the phone with Shark/Euro-pro customer service for the 4th time in 3 months, to try and get a replacement battery for my Shark cordless sweeper/vac. as the original battery would no longer hold a charge. The first time I called them, I was asked for the model number of my unit. Every number I found on it was not recognized by the customer service rep. The number on the battery... Read more

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  • Feb 13
  • Appliances and Electronics
  • New York City, New York
  • Sc630D Steam Cleaner
  • 35

I ordered a replacement SC630D steam cleaner since the nozzle on the one I had was damaged. They said they could send me this model with all the accessories for 39 plus 14.95 shipping. I received model SC3901W with no accessories. It is a totally redesigned machine and is not compatible with the accessories I already have. When I called customer service, they said they would send me SC630D at... Read more

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  • Feb 10
  • Credit Cards
  • Unauthorized Charges
  • 47

Contacted customer service and they said there was nothing they could do. I asked if she could provide proof of delivery and she refused. I asked who the order shipped to and the rep said she could not disclose that info due to privacy laws. I said you charged my credit card and won't reverse that but you are protecting the scammer! I believe that makes them a willing accomplise to fraud! ... Read more

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