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  • Customers like
    • Product1
  • Customers don't like
    • Do not honor warranty4
    • Customer service3
    • Works good for a short period of time1

  • Jul 18
  • Advertisements and Cons
  • Denver, Colorado
  • Euro Pro Operating Shark Vaccum
  • 22
  • REVIEW RATING 3/5

My Shark Vaccum that you sold me on line is making a horrible noise and when I called 1-800-798-7398 and spoke to Anna a supervisor because the original rep. who answered was not at all helpful with my concerns. I was sold this machine and the shampoo machine under the premise that they were the best and came with a five year warranty. Now this machine is not even 1 1/2 years old and I now... Read more

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  • Jul 13
  • Appliances and Electronics
  • Ephrata, Pennsylvania
  • Shark Navigation Lift Away Vacuum
  • 58
  • REVIEW RATING 5/5
Euro Pro Operating - Terrible and unreliable product. Worst customer service
1 of 2

Bought my 1st Shark vacuum beginning of last year. Lasted for about 6 months. Gave it benefit of the doubt thinking It was just my "luck" and got a 2nd more expensive one. It's been 9 months and "surprise"! It doesn't work anymore. I called and they sent a replacement part that didn't fix the problem. Now my ONLY option is to PAY to send it back, wait 3-6 weeks for them to fix it and PAY AGAIN... Read more

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I had an excellent time getting my problem solved with customer service. My ninja prep had come with a damaged spindle but the customer service representative handled it like a pro. She took time to understand what my problem was sent me a replacement and emailed me the tracking information. The do stand behind thier products Add comment

  • Jun 18
  • Appliances and Electronics
  • Modesto, California
  • Shark Navigator
  • 13
  • REVIEW RATING 4/5

I bought a Shark Navigator and it worked well for 2 1/2 months. Then the roller brush stopped rolling. I called Euro Pro and the diagnosed the problem over the phone and sent me a replacement part. The vacuum still didn't work. They gave me only two options under my 5-year warranty: return the vacuum at my expense (both ways) and they would repair it...it would take up to 6 weeks! Or they... Read more

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  • May 18
  • Appliances and Electronics
  • Atlanta, Georgia
  • Shark Vacuum Nv501
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I called Euro Pro to troubleshoot pocket steamer problem. Customer service representative for steamers was very helpful. I ordered a new one with a discount . Very nice. But I mentioned I was not happy with professional rotator vacuum nv50131. She then said she would transfer me over to the vacuum area and maybe they (customer service ) could do something for me. Granted I had not asked to... Read more

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  • May 13
  • Appliances and Electronics
  • Powersville, Missouri
  • Shark Vacuum
  • 32
  • REVIEW RATING 4/5

I had a recall part. They assured me that the minute my return part was scanned into Fed Ex they would ship my replacement part. (I would not be without my vacuum for more then 3 days) ALL ***!!!!! That was on April 30th 2015. I am still waiting for my part. After multiple contacts with their customer service dept and Supervisors. They agreed to overnight my part for my inconvenience! GUESS... Read more

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  • Mar 15
  • Appliances and Electronics
  • Exchange Policy
  • 59
  • REVIEW RATING 4/5

My wife bought one of their products and it broke in less than a year. I tried to find the piece on line, I tried to find a data sheet that shows the parts to no avail. I called their service department and was told I would have to have it shipped to their factory for repair and I would have to pay to have it shipped there and back. Through many exchanges through their Facebook page I finally... Read more

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  • Feb 26
  • Appliances and Electronics
  • Glastonbury, Connecticut
  • Slow Cooker
  • 26
  • REVIEW RATING 4/5

I phoned your company today because the right handle fill off my crockpot when I went to move it. Thank God it just was only a couple inches from the counter or it would have scalded me with the hot chowder inside it. Upon inspection my husband and I noticed the other handle was disintegrating as well. It appeared to me crumbling where the handle meets the stainless steel shell. I was inquiring... Read more

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  • Feb 21
  • Appliances and Electronics
  • Hopewell, Virginia
  • Replacement Part
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

I ordered replacement parts on 01/30/2015 and waited 10 days before i had to call again, only to find out the parts were on back order. The revised ship date from California was 3 to 5 business days. That date came and went. Called again on 02/21/2015 and was told by the automated phone system to be shipped Feb. 27,2015. Asked to speak, again, to customer service only to find out the ship date... Read more

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  • Feb 20
  • Appliances and Electronics
  • Harrisburg, Pennsylvania
  • Shark Cordless Sweeper
  • 24
  • REVIEW RATING 3/5

I ordered a part for the handle on a shark cordless sweeper on November 21, 2014. When I ordered it they said it was in stock. The next day I received an email the part was on back order. I called again in January and was told to expect delivery on February 18, 2015. It's now February 20 and have not received the part that I had ordered. I have waited for 3 months for this part. I... Read more

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